Whitman Consulting Group

Whitman Consulting Group maintains an exclusive group of partners who offer products and services complimentary to our own. We take great care in making referrals to our clients and after having worked with each of the listed companies we are pleased to recommend them to you.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to meet the ever-changing needs of the customer, while building mutually profitable relationships.

We leverage our real-world experience to help our clients continuously improve their capabilities to:

- Improve customer satisfaction and retention

Increase operational efficiencies

- Improve employee satisfaction and morale I

ncrease revenue and profitability

Customer Centricity helps clients achieve these benefits by addressing four key areas on a tactical and/or strategic level:

- Product – Ensuring that an organization’s product/service delivery

capabilities are integrated with its product/service offerings for

appropriate customer expectation setting and cohesive delivery.

- People – Ensuring that an organization’s personnel are aligned,

skilled, incented and empowered to deliver excellent customer

- Process – Ensuring that an organization provides timely and

consistent follow through on customer inquiries

(orders, requests, problems and

questions), presenting a “single-face” to the customer.

- Technology – Ensuring that personnel at each customer

touch-point have access to the complete profile of the customer’s

relationship with the firm.

From a strategic level Customer Centricity provides a road-map to methodically evolve companies:

- From being product/technology focused to being

services/solutions focused

- From being services/solutions focused to being customer

Customer Centricity’s approach is to engage senior consultants to work closely with our clients to identify what they are doing right, and opportunities for improvement. We provide pragmatic recommendations that deliver immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years). .

Our West Coast counterpart, Navitier is almost a Mirror image of WCG, for those West Coast clients who prefer local support. WCG Founder serves as a strategic advisor to Navitier as well as Senior Consultant when needed.

An innovative web development firm with a focus on small business, WWW is committed to making web based business available and profitable for Main Street America.

The Wenham Group, LLC is a private equity investment advisory firm that invests in, and provides strategic advisory services to, emerging and middle-market companies across a wide range of industries, including technology, telecommunications, energy, logistics, marine and insurance. The firm is affiliated with Bridgehouse Capital, a leading UK-based private equity investment group.

Wenham’s focus is on those areas where there are significant funding gaps from more traditional private equity sources. The first area of focus is on distressed middle market companies that require a substantial restructuring/turnaround. The second area of focus is on emerging, pre-revenue companies in unregulated industries with beta stage products and strong management teams.